Your Facebook Page's feedback score has dropped below 2 (or 1), leading to penalties.
Score < 2: Delivery penalties (your ads cost more and reach fewer people). Score < 1: Advertising disabled for the Page.
Customers surveyed by Facebook reported slow shipping, poor product quality, or misleading ad creative (product didn't match ad).
Be honest about shipping times. Ensure your ad creative matches the physical product exactly.
**Check Feedback Dashboard**: Go to Account Quality > Account Status Overview to see specific feedback categories (Shipping, Quality, etc.).
**Set Realistic Delivery Expectations**: In your Ad Account settings, ensure your 'Shipping Speed' is accurrate. If you drop ship, set it to 2-3 weeks, not 3 days.
**Email Your Customers**: Proactively communicate shipping delays. Happy customers don't leave bad feedback.
**Appeal if Spam**: If you believe the feedback is from a bot attack or competitors, you can request a review, but success is rare without proof.
**Improve Product Quality**: Ultimately, stop selling junk. If the product is bad, no hack will save your score.
Troubleshooting ad account bans can be tricky. If you'd rather not risk making it worse, our team can take a look.
Book a Free Audit